Privacy Policy

Roamvaya is operated by Fortis Stream Inc. This Privacy Policy explains how information is handled when you visit roamvaya.com, purchase a travel eSIM or contact support.

Information we collect

• Name and email address
• Order data, including destination/plan, price and order status
• Billing and transaction metadata from payment processors
• Technical data such as IP address, browser, operating system and referring page
• eSIM provisioning/service data such as order identifiers, ICCID, activation/provisioning status, usage/validity information and troubleshooting data when required
• Support communications and details you choose to send

Payment information

Payments are processed by third-party payment service providers. Roamvaya may receive transaction status, payment method type, billing details and fraud/risk information necessary to process and support an order, but does not need to store full payment-card numbers when card details are collected directly by the payment provider.

How we use information

Information is used to fulfil orders, deliver eSIM details, provide support, prevent fraud, maintain service reliability, measure site performance, meet legal/accounting obligations and improve customer experience.

Service providers

Necessary information may be shared with payment processors, eSIM/connectivity suppliers, mobile-network partners, hosting/email/support providers, analytics/security providers, advisers and authorities where required by law.

International processing

Travel connectivity is international. Information may be processed in countries different from the customer’s country of residence where our company or service providers operate.

Cookies and analytics

Roamvaya uses essential cookies required for website, cart and checkout functionality. We may also use analytics technologies to understand website performance and improve the customer experience. Where applicable law requires consent for non-essential cookies or tracking technologies, those technologies will be used only in accordance with the applicable consent requirements.

Data retention

We retain personal information only for as long as reasonably necessary to fulfil orders, provide support, maintain transaction and accounting records, prevent fraud, resolve disputes and meet legal or regulatory obligations. Retention periods vary depending on the type of information and the purpose for which it is processed.

Security

We use reasonable administrative, technical and organizational measures designed to protect personal information. No online service or method of electronic storage can be guaranteed to be completely secure.

Your rights

Depending on where you live, you may have rights to access, correct, delete, port or restrict certain processing, or to object/withdraw consent in some circumstances. Send requests to support@roamvaya.com.

Contact

Fortis Stream Inc
1500 N Grant St, Ste R, Denver, CO 80203, United States
support@roamvaya.com
+1 302-252-5952