Delivery & Refund Policy

Roamvaya sells prepaid digital travel eSIM data plans. No physical SIM card is shipped.

Digital delivery

After payment is confirmed and the eSIM profile has been provisioned, installation details are delivered electronically to the email address provided at checkout. No physical product is shipped.

Before purchasing

• Your device must support eSIM.
• Your device must be carrier/network unlocked.
• The selected plan must cover the intended destination(s).
• The email entered at checkout must be correct.
• You must follow the plan-specific installation and activation instructions.

Activation and validity

Different eSIM plans may begin their validity at different events. Some begin on first installation, while many begin on first connection to a supported network. The activation method shown with the specific product/order instructions is the source of truth.

Unused eSIM refunds

If an eSIM has not been installed, activated or used, and the underlying profile can still be successfully cancelled with our connectivity supplier, we will issue a full refund to the original payment method.

Installed or used eSIMs

Once an eSIM has been installed, activated or used, it may no longer be technically cancellable. Refunds are therefore not automatic after installation or use. Genuine service failures are reviewed and may result in a replacement, partial refund or full refund where appropriate and required by applicable law.

Provisioning or service failure

If we are unable to provision the purchased eSIM because of a Roamvaya or connectivity-supplier issue, we will offer a replacement or a full refund. If a provisioned eSIM experiences a verified service failure that cannot be resolved through reasonable troubleshooting, we will review the case for a replacement, partial refund or full refund as appropriate.

Generally non-refundable situations

• Carrier-locked or eSIM-incompatible devices
• Wrong destination/plan after the eSIM has already been installed or used
• Failure to follow setup, APN, roaming or network-selection instructions
• Local coverage limitations where the plan otherwise works as described
• Unsupported deletion, transfer or reuse attempts
• Data already consumed
• Expiry caused by failure to use the plan within its stated window

Approved refunds

Approved refunds are returned to the original payment method. The time for the credit to appear depends on the customer’s bank or payment provider.

Request help or a refund

Email support@roamvaya.com with your order number, destination, device model and a short description of the issue.