Help
One place for
the practical stuff.
Check. Install. Fix. Ask.
Before you buy
Check the phone.
✓ eSIM support✓ Carrier unlocked✓ Correct destination✓ Correct email
Before you fly
Install on good Wi-Fi.
Scan or enter the supplied eSIM details. Label the line. Keep your normal SIM. Switch travel data on when the plan instructions say to.
If it won’t connect
Try four quick checks.
01 Travel eSIM selected for mobile data02 Data roaming set as instructed03 APN checked against the order04 Automatic / supported network tried
Still stuck?
Send us the order + device.
Include your order number, destination, device model, and screenshots of your mobile-data/eSIM settings so we can troubleshoot faster.
Need a refund? Review the Delivery & Refund Policy ↗
Roamvaya is operated by Fortis Stream Inc.
support@roamvaya.com