Help
One place for
the practical stuff.
Check. Install. Fix. Ask.
Before you buy
Check the phone.
✓ eSIM support✓ Carrier unlocked✓ Correct destination✓ Correct email
Before you fly
Install on good Wi-Fi.
Scan or enter the supplied eSIM details. Label the line. Keep your normal SIM. Switch travel data on when the plan instructions say to.
Full installation guide ↗If it won’t connect
Try four quick checks.
01 Travel eSIM selected for mobile data02 Data roaming set as instructed03 APN checked against the order04 Automatic / supported network tried
Still stuck?
Send us the order + device.
Include your order number, destination, device model, and screenshots of your mobile-data/eSIM settings so we can troubleshoot faster.
Need a refund? Review the Delivery & Refund Policy ↗
Roamvaya is operated by Fortis Stream Inc.
support@roamvaya.com
Business phone: +1 302-252-5952